Privacy Policy | The Noisy Lobster

1. Introduction

The Noisy Lobster

("we", "our", "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website [https://www.thenoisylobster.co.uk], interact with our services, or communicate with us. It complies with the UK General Data Protection Regulation (UK GDPR).

2. What Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Name, date of birth, username or similar identifier.
Contact Data: Email address, telephone number, billing and delivery addresses.
Reservation & Order Data: Booking details, food orders, payment details (processed securely via third-party platforms).

Marketing & Communications Data:

Preferences for receiving marketing from us, communication preferences.
Technical Data: IP address, browser type and version, location, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.

3. How We Collect Your Data

We collect data in the following ways:

Directly from you (e.g., through our reservation forms, newsletter signup, online ordering).Automatically as you use our website (via cookies and analytics tools).
From third-party services such as Acteol, ResDiary, or online ordering/payment systems.

4. Why We Use Your Data

Under UK GDPR, we process your data only when we have a legal basis. These may include:

Contractual necessity: To manage reservations, orders, or customer accounts.
Legitimate interests: For marketing (where permitted), service improvements, and fraud prevention.
Consent: When you have actively opted in (e.g., for marketing emails).
Legal obligation: Compliance with applicable laws and regulations.

5. Marketing Communications

If you opt in to receive marketing, we may contact you with news, offers, and updates. We promise not to bombard you. However, you can opt out at any time using the “unsubscribe” link in our emails or by contacting us directly at [email protected]

6. Sharing Your Data

We do not sell your data. We may share it with trusted third parties for:

Website hosting and email services
Payment and reservation platforms
Marketing and analytics providers
Legal and regulatory compliance

All third parties are required to respect your data and may only process it in line with this privacy policy.

7. Data Retention

We will only retain your data for as long as is permitted by law. When we no longer need your data, it will be securely deleted.

8. Your Rights

Under UK GDPRYou have the right to:
Access your stored personal dataCorrect inaccurate or incomplete data
Withdraw consent for marketing at any timeLodge a complaint with the Information Commissioner’s Office (ICO): [https://ico.org.uk/]

To exercise these rights, please contact: [email protected]

9. Data Security

We store all customer data securely and always password-protected. Only relevant, select members of our team have access to this to prevent unauthorized access, disclosure, or loss of your personal data. We will NOT sell your data to third parties.

10. Changes to This Policy

We regularly review and update our Privacy Policy; the most recent version of this document will always be available through the privacy link on our website.

11. Contact Us

If you have any questions or concerns about this policy or your data, contact:
The Noisy Lobster
Email: [email protected]
Phone: 01425272162
Website: https://www.thenoisylobster.co.uk